FAQ

1. What is a Derma Roller and how does it work?
A Derma Roller is a skincare tool equipped with fine needles that create micro-channels in the skin. This process, known as microneedling, helps stimulate collagen production and enhances the absorption of skincare products. It’s effective for improving skin texture and promoting hair growth.

2. How do I use the Derma Roller?
Gently roll the Derma Roller over clean, dry skin in multiple directions. Use light pressure and avoid rolling over the same area excessively. After use, apply your favorite serum or treatment to maximize absorption. Clean the roller thoroughly after each use.

3. How often should I use the Derma Roller?
For optimal results, use the Derma Roller 2-3 times per week. Ensure you give your skin time to recover between sessions. Overuse can cause irritation, so it’s important to follow the recommended frequency.

4. When will my order ship?
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped. Delivery times vary based on your location.

5. What is your return policy?
We offer a 7-day return window for most items. Items must be unused, in their original packaging, and in the same condition as when received. Please visit our [Return Policy] page for detailed instructions on how to initiate a return.

6. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our shipping partner’s website.

7. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team at [your email address] as soon as possible. We will arrange for a replacement or refund and cover any return shipping costs.

8. Is there a warranty on your products?
Yes, our products come with a 1-year limited warranty covering defects in material and workmanship. This warranty does not cover damage caused by misuse or accidents. For more details, please visit our [Warranty Policy] page.

9. Can I cancel or modify my order after it has been placed?
Orders can only be modified or canceled within 1 hour of placement. Once the order is in processing or has been shipped, changes cannot be made. Please contact us immediately if you need to make adjustments.

10. How do I care for my Derma Roller?
After each use, thoroughly clean the Derma Roller with warm water and mild soap. Allow it to air dry before storing it in a clean, dry place. Regular cleaning helps maintain hygiene and prolong the life of the roller.