Refund Policy

1. Refund Eligibility

• Time Frame: You may request a refund within 7 days of receiving your order.
• Condition: To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them. Some products, such as personalized items or perishable goods, may not be eligible for a refund.

2. Return Process

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error. Original shipping fees are non-refundable.

3. Refund Process

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
• Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used at checkout.
• Refund Amount: The refund amount will be the cost of the item, excluding any shipping charges or handling fees. Original shipping fees are non-refundable.

4. Exchanges

• Request an Exchange: If you need an exchange, please return the original item and place a new order. We cannot guarantee that the item you want will be in stock at the time of exchange.

5. Defective or Incorrect Items

• Photographic Evidence: We may require photographic evidence of the defect or error to process your request.

6. Non-Returnable Items

• Exclusions: Certain items are non-returnable, including but not limited to: customized products, sale items, or items marked as final sale. Please check the product description for specific return information.