Shipping Policy

 

1. Order Processing

  • Processing Time: Orders are processed within 1-2 business days. You will receive an email confirmation with tracking information once your order has shipped.

2. Shipping Rates

  • Domestic Shipping: We offer standard shipping rates based on your location. Shipping costs will be calculated at checkout and are non-refundable.

3. Delivery Times

  • Domestic Orders: Typically delivered within 5-7 business days. Delivery times may vary based on your location and carrier.

4. Shipping Methods

  • Standard Shipping: Available for both domestic and international orders. Delivery times depend on your location and the shipping carrier.

5. Shipping Delays

  • Potential Delays: While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier issues, or high order volumes may cause delays.
  • Tracking Information: You can track your order using the tracking number provided in your shipping confirmation email. For any issues with tracking, please contact us.

6. Shipping Address

  • Address Accuracy: Please ensure that your shipping address is accurate at checkout. We are not responsible for orders lost or delayed due to incorrect address information.
  • Address Changes: Address changes cannot be made once the order has been processed. Please contact us immediately if you need to update your shipping address before processing.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost or significantly delayed, please contact us. We will work with the shipping carrier to resolve the issue and assist with a replacement or refund if necessary.
  • Damaged Packages: If you receive a damaged item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund based on the condition of the item.

8. Customer Service

  • Contact Us: For any questions or concerns about shipping, please contact our customer service team.

9. Returns and Exchanges

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is a result of our error.